IT Support (Telephony)

Responsibilities

• System Design & Implementation
• Infrastructure Availability & Performance
• Maintenance & Troubleshooting
• General IT Support
• Collaboration & Mentorship
• Optimization
• Documentation
• Compliance & Security

Qualifications

• Bachelor’s Degree in Information Technology or a related field.
• Minimum GPA of 3.0.
• Below 30 years old.
• Strong analytical skills.
• Quick and timely problem-solving skills.
• Ability to work efficiently as part of a team.
• Good skills and knowledge in software, hardware, and network
  management.
• Proficiency in telephony platforms such as Cisco Call Manager, Avaya, Asterisk,
  or Microsoft Teams Voice.
• Knowledge of SIP, RTP, QoS, and other telephony protocols.
• Familiarity with network infrastructure, including LAN/WAN and VPN
  configurations.
• ITIL Foundation Certification (good-to-have).
• CCNA Collaboration or equivalent (good-to-have).
• Avaya Certified Specialist (ACS) or similar (good-to-have).